A VoIP switch is one that operates using voice over internet protocol and works as a central piece of the telecommunication network. Depending on the service to be provided or the VoIP market to be catered to, the VoIP switch is segmented. For example, a class 4 Softswitch is a VoIP switch that is used to cater to wholesale VoIP service providers and to offer wholesale VoIP traffic transmission services. On the other hand, the class 5 Softswitch is used to serve retail customers to help them offer end to end VoIP calling services. The cloud VoIP switch can be either a class 4 or class 5 Softswitch solution that meets the certain needs of the VoIP businesses. It can also be a hybrid switch that contains features of both retail and wholesale Softswitch within a single system.