Global Captive centres are client-owned and operated service delivery centres that supply service resources directly to their company. They are often located in a nondomestic, low-cost area. Employees of the organization, not the vendor, work at a captive facility.

Global Captive centres are service delivery facilities that are not located in the United States. They are often less expensive to run. Captive centres are still a part of the organisation and are closely connected with its operations; they can fulfil a range of functions, such as resource development or customer support.